Shipping Policy
Thank you for selecting customized gift card services from wealtharrives! We take speedy shipment, safe transportation and standardized distribution management as core logistics standards for every card order, committed to delivering intact physical gift cards to every purchaser on schedule. This complete delivery policy elaborates order production & outbound workflow, multi-tier delivery alternatives, full logistics tracking functions, geographic delivery limits and disposal plans for various shipment anomalies, enabling you to place card orders with full transparency and complete peace of mind.
1 Standard Order Production & Outbound Process
After your online payment passes system verification and confirmation, our professional production and warehousing team will finish order verification, customized card proof inspection, anti-collision sealed packaging and outbound scheduling within 1–3 working days. Every physical gift card is individually wrapped with shockproof, pressure-resistant protective materials to avoid surface scratches, printing smudges, bending deformation during long-distance transit.
Kindly note that during major traditional festivals, large-scale platform promotion campaigns and annual gift-giving peak seasons, order volume surges will moderately prolong the standard processing timeline. Once your card parcel formally leaves our warehouse, the system will automatically send a shipment confirmation email carrying complete logistics tracking details to your reserved mailbox.
2 Multiple Delivery Modes & Estimated Transit Duration
To match different buyers’ urgency requirements and global shipping destinations, we launch three differentiated delivery schemes exclusively for gift card orders with explicit time references:
Local Standard Delivery
Valid for orders covered by local service scope. Estimated delivery time is 3–7 working days after parcel dispatch. We will assign certified local logistics partners according to your precise receiving address to guarantee stable delivery schedule and consistent service quality.
Priority Express Delivery
Tailored for users with urgent gifting schedules and tight time limits. You may actively select this expedited service independently at checkout by paying a modest extra express fee. The delivery cycle is shortened to only 2–4 working days after shipment, so you can receive customized gift cards much faster.
Global Cross-border Shipping
We support parcel delivery to most countries and territories around the globe, with an overall estimated delivery cycle of 7–21 working days. The actual arrival date fluctuates dynamically, affected by overseas local logistics capacity, long-distance transit transfer routes and customs clearance efficiency at destination ports. All listed transit durations are merely reference values, calculated starting from the actual warehouse shipment date instead of the order submission date.
3 Shipping Fee Calculation Standards
The checkout page automatically computes the exact delivery fee based on multi-dimensional factors to realize fully open pricing without any hidden charges: detailed recipient address, total gross weight and outer package volume of your gift card parcel, plus the delivery service tier you manually select.
In rare scenarios where logistics carriers adjust service policies or implement remote area additional surcharges, individual order shipping fees may have minor fluctuations. If extra fees need to be collected, we will take the initiative to contact you for advance confirmation before arranging shipment, and never deduct any funds arbitrarily without your explicit consent.
4 Full-cycle Real-time Parcel Tracking Service
Every gift card order placed on wealtharrives supports uninterrupted full-process real-time logistics tracking. Immediately after the card parcel departs our warehouse, the system generates a unique exclusive tracking number and sends it to your registered email address automatically. You may copy this tracking code and input it on the official inquiry portal of the corresponding logistics provider to check real-time transit location, transfer hubs and predicted delivery date anytime convenient for you.
If you still fail to receive the tracking notification email 3 working days after successful payment verification, feel free to reach our customer service specialists for manual lookup and supplementary support.
5 Regional Delivery Restrictions
Certain regions are temporarily unavailable for parcel delivery due to objective constraints, including oversized or overweight card parcels exceeding logistics transport limits; import supervision laws and regulatory restrictions issued by destination countries or regions; route suspension and service boundary limits formulated by logistics operators.
If our system identifies your receiving address falls outside our deliverable service range, our customer service representatives will contact you promptly to negotiate alternative delivery arrangements, or assist you in completing free order cancellation and full refund formalities to fully safeguard your legitimate consumer rights.
6 Customs Charges & Extra Tax Explanation
All cross-border international card parcels will undergo official customs inspection upon arriving at destination ports, which may generate official customs clearance fees, import tariffs and other statutory local taxes stipulated by local foreign trade policies.
These extra expenses are not incorporated into customized card production fees and basic shipping fees, and must be fully borne by the recipient independently. We strongly recommend overseas purchasers to thoroughly look up local import tax regulations and relevant regulatory requirements before submitting cross-border card orders, to prevent unnecessary subsequent disputes.
7 Handling Schemes for Common Delivery Abnormalities
Troubleshooting Delayed Deliveries
If your parcel cannot be delivered within the quoted reference transit cycle, follow the steps below for self-inspection:
- Check the latest logistics update records to confirm the real-time transit status of your card parcel;
- Double-check your submitted receiving address, contact mobile number and other personal details for typos or missing information.
If self-inspection cannot resolve the delay issue, please contact our customer service team in a timely manner for professional intervention and follow-up disposal.
Lost or Damaged Parcel Disposal
If your gift card parcel gets lost during logistics transit, or the physical cards suffer surface scratching, printing blur, bending damage, contamination and other defects caused by extrusion and collision in transit, please take complete clear photos or short videos covering both outer packaging and all damaged cards as valid evidentiary materials within 7 calendar days upon parcel signature. Submit a formal after-sales application attached with your order number and evidence materials, and we will closely coordinate with logistics suppliers to verify incident details and complete compensation, reissuance or refund settlement efficiently.
8 Official Contact Information
For inquiries regarding card order delivery scheduling, logistics progress checking, parcel tracking, abnormal delivery disposal and other related service demands, please connect with us via the exclusive official dedicated channels listed below:
Phone: +00852-6562973
Email: service@wealtharrives.com
Address: 785 Tai Wong Kok Road, Sai Kung District, Hong Kong
9 Supplementary Remarks
wealtharrives keeps continuously iterating and upgrading our global logistics distribution system, gradually raising packaging anti-pressure and anti-scratch protection standards to comprehensively lift purchasers’ overall receiving experience. If you have personalized delivery requirements, such as designated delivery time window, anonymous privacy non-labeled outer packaging and other special customized demands, please communicate feasible implementation plans with our customer service team prior to placing card orders. We will spare no effort to satisfy all reasonable customized delivery requests.